How to Stay on Top of a VAs Work Without Micromanaging

MicromanagerEveryone who uses VAs on somewhat consistent basis  has been burned at some point, and I am no different. In fact, a few years ago I had hired a VA to work on SEO. Initially her work was good but at some point it became spotty, and eventually, downright bad. As it turned out, she had “outsourced” her job to her 9-year-old son. Apparently she thought kindergarten was enough of an education to tackle the job. While this story might seem shocking, it is not unique, and after you have been burned once or twice, it can be easy to fall into a trap of micromanaging.

While staying closely on the top of your VA’s work might seem necessary, in the end of a day you just want to ensure that you are getting what you pay for, it is quickly become bad for both your working relationship and your overall bottom line.

Do you think you aren’t guilty of micromanaging?  Ask yourself a few questions:

  • Do you often find yourself frustrated because your VA didn’t do exactly what you told them?
  • Do you spend a lot of time making corrections and cleaning up your VAs deliverables?
  • Do you notice that nothing that your VA does is good enough?
  • Do you need to know exactly where your VA is and what they’re working on?
  • Do you need frequent and detailed updates?
  • Does it always take your VA longer to do the task then it should or would’ve been if you’d done it yourself.?
  • Do you spend a lot of time reconciling timesheets and deliverables?
  • Do you prefer to be cc’d on all emails?
  • Do you think that getting a VA was a bad idea?

If you answered “Yes” to 3 or more questions in this list, chances are you are micro-managing your VA. If you said “Yes” more than 5 times, then I need to tell you that you, my friend, are a micro-manager without a doubt and you will lose some really great employees if you don’t stop. Alas, while this is great advice, it is not easy for many of us to instantly stop micromanaging. So just take it easy and start letting go one piece at the time. Continue reading

Afraid of Using a VA? Here are Proven Tips To Minimize Your Risk

halo-cortana-1Even though using a Virtual Assistant is now considered to be common practice for many entrepreneurs and companies, delegating tasks that you’ve always done yourself can still feel scary. It is a frightening concept to give important tasks to someone you have likely never met in person. It might make you feel like you are losing control. The most common thought is probably an old cliché – If you want something done right, do it yourself. It’s old, but not good. In fact, for many of us “DIY” is pronounced as “die” :) Being a superhero (superworker) rarely pays. And I promise you, using a VA can actually be very rewarding.

There is always a risk when hiring a new employee of any kind, and there are steps you can take to minimize the risk you take on. Here are some tips to help you minimize your risk:

Start with the right hire. Remember it’s not about the best VA. It’s about the right one.

  • Take the time to do your prep work. Before you ever begin the hiring process with a new VA, you should know exactly what you want from them. This helps to minimize confusion, find the right person for the job, and maximize productivity for both of you in your working relationship.
  • A great way to know exactly what you want is to record what you do. You can use screen-capturing software such as TinyTake to record your actions and use it to explain the tasks to your VA.
  • If the scope of work your VA will be doing is likely to expand (which is often the case if the VA is good) you want to look for someone who can deal with more complex tasks that those you currently have on the plate. Don’t aim too high though, because your VA may be costing you too much or even worse be under-challenged and unmotivated to do their best work from the beginning.
  • When you are evaluating VAs for your new job, it is important not to focus on the rate.  Rate (however important) is secondary, because the quality of the VA and the work he or she will provide should be your main focus and motivation.
  • Get your paperwork in order. Before your VA begins doing any work for you, make sure you have an established contract with specific deliverables and requirements attached. This would include pay, hours per week, when payment should be given, the start date, specific tasks, quality expectations, and reporting frequency.

Once you believe you have found the right VA, it is important to spend the time needed to establish the best possible work environment for both of you. Continue reading

The Secrets of Getting the Best Price for Your Virtual Assistant

Virtual-AssistantWhere hiring a virtual assistant used to be out of the norm, it has now become much more mainstream. Every day, thousands of companies and individuals are hiring Virtual Assistants to complete a variety of projects for their business. And even more, these companies are finding that hiring a Virtual Assistant is beneficial to their business in many new ways, often far beyond of what was originally expected.

There are many questions that come to mind when you are first considering hiring a VA. One of the questions that you might ask is, “what kind of rate can I expect?” And unfortunately there isn’t an easy answer.

Can you hire a Virtual Assistant for $5 an hour? Absolutely! But will that person prove to be a beneficial member of your team? Maybe. Maybe not. The point to hiring a Virtual Assistant needs to be getting the biggest bang for your buck. You want to use your dollars wisely to hire the best assistant possible for the least amount of money. Continue reading