Thank you, спасибо, gracias, dziękuję, спасибі, धन्यवाद, آپ کا شکریہ, obrigado, 谢谢… How do you say it? Do you even need to say it? What if you want to say more?
In general, motivation of your offshore team should not be your responsibility. Your vendor should make sure that the team members are jazzed up with working for you. As a matter of fact washing hands off the HR headaches is one of the reasons many company consider outsourcing. Yet when you find yourself working through thick and thin with resources based in some third world country the ability to influence their morale and productivity becomes very import. Of course there are plenty of ways you can influence third party resources that fall in the “stick” category, and what about the “carrot”?
Dealing with both the carrot and the stick I look at relationships with third parties at three levels – corporate, team, and individual. Unsurprisingly, each level requires a different methodology; an approach that you use to award an individual team member varies drastically from recognizing the corporation. Motivation at each can make its contribution to overall impact on your initiative. Sometimes you need all three and sometimes you are most effective when using just one. You could be using a stick at one level and carrot at another. There are a plenty of combinations, 27 to be precise :)